The worlds of KM and KT are quite complex and varied as are most organizations within the electricity sector. There is no one right response or approach to KM/KT but rather each organization needs to approach KM/KT by understanding where its pain points are; where the organization is at greatest risk of losing information either within the organization or when employees leave the organization, and building an organizational culture that is dedicated to acquiring and sharing knowledge.
EHRC has developed a KM/KT Toolkit to help support organizations in the Canadian electricity sector in developing tailored approaches to KM/KT that meets each organization's unique need. The Toolkit can be accessed through http://electricityhr.cakmat/english/toolkit/index.asp.
The EHRC KM/KT Toolkit is supported by the KM/KT Theoretical Framework. This part of the research is intended to provide those practitioners that are new to the area of KM/KT with the foundations and basics in KM/KT theory.
Potential Approaches/Applications for the KM/KT Toolkit
The KM/KT Toolkit is designed to help a range of organizations – both those who are new to the area of KM/KT and those who are already working in the area, but who are interested in introducing a more strategic approach to KM/KT. It is divided into three main components as illustrated in Figure 1:
- Framing your KM/KT Strategy (Building the Value Proposition)
- Developing and Implementing your KM/KT Strategy (Storing and Transferring Knowledge)
- Monitoring and Evaluating your Results from KM/KT Investment
Overview of the ESC Toolkit Three Phased Approach to KM/KT Implementation
(Surrounded by critical environmental supports)
At the same time, users of the EHRC KM/KT Toolkit are able to go directly to the Toolkit tools and supports by reviewing a few targeted scenarios that can help direct users to the most appropriate point of entry; access leading best practices found within the sector and beyond, as well as links to KM/KT theory.
The ESC KM/KT Toolkit is designed to provide relevant and applicable information pertaining to knowledge management and transfer for the Canadian electricity and renewable energy industry. Whether your organization is just getting started examining KM/KT, or if your organization has undertaken a number of KM/KT initiatives – this toolkit has been designed to help managers and professionals develop a plan to address corporate KM/KT objectives. In going to the EHRC KM/KT Toolkit you will have access to a wealth of tools and resources to help you:
- Assess your KM/KT risks;
- Undertake a workforce assessment;
- Map where critical knowledge resides in the organization;
- Identify KM/KT priorities based on corporate priorities and risks;
- Develop a KM/KT plan focused on a corporate strategy which can either be focused at a corporate level or testing through a proof of concept/pilot; and
- Develop an evaluation plan to measure the results from your company’s investment in KM/KT.
Building a bright future cannot be accomplished effectively without understanding, appreciating and nurturing one's knowledge assets as they are the key to any organization's success. Together, EHRC and its partners within the industry aim at helping organizations in harnessing their competitive advantage through their knowledge assets by developing a tailored and sustainable KM/KT strategy to efficiently and effectively transfer key information to future generations.