Tools & Resources » Supporting Tool/Resources Listing

Supporting Tool/Resources

Phase 1

Tool/Resource 01: Return on Investment (ROI)
Tool/Resource 02: Overview of The KM/KT change process
Tool/Resource 03: What to Avoid when Embarking on a KM Endeavour
Tool/Resource 04: Potential Barriers to KM/KT and Possible Ways to Overcome these
Tool/Resource 05: Value Propositions for Investing in KM and KT
Tool/Resource 06: Knowledge Needs Assessment
Tool/Resource 07: Knowledge Management Assessment Tool
Tool/Resource 08: Knowledge Mapping
Tool/Resource 09: Balanced Scorecard
Tool/Resource 10: Knowledge Risk Assessment
Tool/Resource 11: SWOT Analysis
Tool/Resource 12: Approaches to Controlling IT Expenditures
Tool/Resource 13: Leadership in KM/KT Organization


Phase 2

Tool/Resource 14: Yellow pages
Tool/Resource 15: Knowledge Capture
Tool/Resource 16: Document Repositories
Tool/Resource 17: Expert Systems
Tool/Resource 18: KM Spectrum (included within Step 5, Phase 1)
Tool/Resource 19: Knowledge Self-Capture
Tool/Resource 20: Knowledge Elicitation Interviews
Tool/Resource 21: Brainstorming
Tool/Resource 22: Exit Interviews
Tool/Resource 23: Experience Capitalization
Tool/Resource 24: Knowledge Distillation
Tool/Resource 25: Enterprise Collaboration Solutions
Tool/Resource 26: Job Rotation
Tool/Resource 27: Job Shadowing
Tool/Resource 28: Knowledge Café
Tool/Resource 29: Knowledge Fair
Tool/Resource 30: Knowledge Network
Tool/Resource 31: Blogs
Tool/Resource 32: Instant Messaging
Tool/Resource 33: Open Space
Tool/Resource 34: PodCasts
Tool/Resource 35: Wikis
Tool/Resource 36: Collegial Coaching (Peer Coaching)
Tool/Resource 37: Story Telling
Tool/Resource 38: Leadership Transition Workshop
Tool/Resource 39: Mentoring
Tool/Resource 40: Retirees on Retainer
Tool/Resource 41: Structured On-the-Job Training
Tool/Resource 42: Succession Planning
Tool/Resource 43: After Action Review
Tool/Resource 44: Peer Assist/Peer Review
Tool/Resource 45: Critical Incident Reviews
Tool/Resource 46: Communities of Practice
Tool/Resource 47: Knowledge Transfer by User Needs
Tool/Resource 48: Knowledge Transfer by Level of Experience
Tool/Resource 49: Implementing the KM/KT Strategy


Phase 3

Tool/Resource 50: Approaches to Measuring Results
Tool/Resource 51: Tying Measures to the Value Proposition
Tool/Resource 52: Retrospect
Tool/Resource 53: Lessons Learnt
Tool/Resource 54: APQC’s Benchmarking Program To Improve Business Processes