Literature Review » KM/KT Activities

KM/KT Activities

Below is an overview of the range of possible activities/practices that are commonly associated with KM/KT37:   It is intended to give you a high level overview of KM/KT activities. This report is supported by a more detailed KM/KT Toolkit which is intended to support companies in the Canadian electricity sector in the development and implementation of their own organizational KM/KT plan.  Additional tools, approaches, best practices and case studies used and examined on KM/KT within the Electricity sector are available within the KM/KT Toolkit.

Click here to access the Toolkit.

Overview of KM Activities

The key KM activities are capturing, organizing, providing access, maintaining KM repositories and resources, and the use and development of technology.  Capturing explicit and implicit knowledge is a KM activity that enables the recording and representation of tacit knowledge in explicit form.  A related KM activity is organizing the knowledge which requires classifying and categorizing knowledge for navigation, storage and retrieval purposes (Russel, 2001).  There are many ways to organize knowledge once it is explicit, namely:

  • Chronological
  • Alphabetical
  • Numerical
  • Category (sub category) type
  • Coding system

 

Organizing knowledge is a vital component to effective KM.  The functions of translating and structuring information into usable knowledge require filtering, editing and organizing pieces of information into common and relatable themes.  Knowledge must remain easy to use, otherwise employees will not use it and knowledge will not be shared.  Approaches for access information/knowledge (the flow of knowledge from one place to another and from one form to another) primarily centre on sharing mechanisms, which include, but are not limited to: common access to explicit, recorded knowledge; directory of experts; mentoring and coaching; apprenticeships; and joint projects (in-person and virtual meetings).

Knowledge maintenance is required in order to ensure the knowledge stored is useful, relevant and accurate. Knowledge does not just ‘die’, but lies there.  In order to ensure the knowledge stored is useful then certain criteria need to be applied to see whether and how captured knowledge can remain applicable. These criteria include the following:

  • When was it created
  • The source
  • Who interpreted / recorded
  • Context / relevance
  • Category
  • Expected lifespan / obsolescence / retention criteria.

 

Overview of Key KT Activities

KT is focused on the transfer of tacit knowledge – knowledge that is often contained in an employee’s head – into a form that can be used elsewhere and retained within an organization.  A number of methods to support KT are outlined below.

HR Related Methods (As related to Recruitment, Development and Succession Planning)

  • Apprenticeships
  • Collegial Coaching (Peer Coaching)
  • Exit Interviews
  • Experience Capitalization
  • Internships
  • Job Rotation
  • Job Shadowing
  • Knowledge Distillation
  • Knowledge Elicitation Interviews
  • Knowledge Self-Capture
  • Leadership Transition Workshop
  • Mentoring
  • Retirees on Retainer
  • Risk Assessment
  • Skills Inventory
  • Structured On-the-Job Training
  • Succession Planning
  • Training

Team-Based Methods

  • After Action Review
  • Peer Assist/Peer Review
  • Retrospect

 

Project/Process Oriented Methods

  • Job Aids
  • Process Documentation

Best Practices/Lessons-Learned

  • Best Practice Studies or Meetings
  • Critical Incident Interviews or Questionnaires
  • Lessons Learnt

 

Mapping

  • Information and Knowledge Audit Together
  • Information Audit
  • Knowledge Audits
  • Knowledge Maps
  • Mind Maps
  • SWOT analysis

 

Knowledge Sharing and Learning among Professionals, Peers, Employees

  • Action Learning Sets
  • Activity networking
  • Brain storming
  • Communities of Practice
  • Expert Interviews
  • Information Exchanges
  • Knowledge café
  • Knowledge Fairs
  • Knowledge Network
  • Learning Histories
  • Staff Profile Page
  • Storyboards
  • Storytelling
  • Yellow Pages

 

Existing and Emerging Technologies/Software and Social Technology

  • Blog
  • CMAP
  • Digital workspaces
  • E-learning
  • Electronic Performance Support Systems
  • Expert Systems
  • Instant Messaging
  • Knowledge Filter's Knowledge Center Software
  • Learning Games
  • Open Space
  • Pod Casting
  • Really Simple Syndication (RSS)
  • Serious Games
  • Social Media/On-line Dialogue
  • Social network services
  • Wikis

37 - More information on approaches can be found in the EHRC KM/KT Toolkit - Supporting Inventory or Approaches, Tools and Best Practices

.